Charging me over $100 for 1040EZ form. We understand that these are unprecedented times and were committed to helping our customers who are experiencing hardships. If the IRS is taking too long to send your refund or reduces it see..https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-tThen when the IRS does send your refund they won't take the fees out again.And, Why you got charged,https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turYou should have received about 4 emails asking for the fees. for their personalized refund status and can reviewTax Season Refund Frequently Asked Questions. Turbo Tax really is an excellent product and I am really surprised. Tax Pro Support (Existing client) 800.779.7228. You can also log into your temporary account at SBTPG (Santa Barbara Tax Products Group) which initially received the Federal refund and took out the fees. SBTPG did not contact me at all. I wish I would have just paid outright for all of it upfront instead of choosing the option to take the payment out of my refund. You would need to explain that more, including what products you used. Why is the amount that turbo tax said it was going to send, not the same amount that has been deposited into my account? Ironically, that would also equal a round number of $3900. When you choose to have your TurboTax fees deducted from your federal refund you agree to have that done by the third party bank. Did you get it after you filed or not enter in the 2nd box? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tax products pr1 sbtpg llc 130220 In addition to the product fees and possible sales tax, there is a $40 service fee for that payment option ($45 for California filers). Perhaps your situation is different. No one here can see your fees or the amount of your refund. https://ttlc.intuit.com/questions/new">https://ttlc.intuit.com/questions/newWhat Is Tax Products Pr1 Sbtpg Llc? - Law info Then press 1 for "form, tax history, or payment". Please dont file a second tax return or contact the IRS about the status of your return. Ridiculous thievery. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return. **Disclaimer: Every effort has been made to offer the most correct information possible. Ask questions and learn more about your taxes and finances. If youre in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention auto-debit, or visit TurboTax Support. Comparing Open vs. It has been a failure on their part. There is also a $40 service charge for the totally optional service. Be sure you enter the correct SSN and filing status. SBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? I don't know. to receive guidance from our tax experts and community. Did you e-file your tax return and was it accepted?Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued. If you chose to have your TurboTax fees deducted from your federal refund, that is handled by the third party bank. If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent. is it from irs or from the tax consultants with which i filed? Find our contact information including our hours of operation. If they reduced it, it might have a message telling you why. You can check to see if the PE2 payment is a Federal refund by going to the SBTPG website and using their lookup tool. Although I have mentioned it twice, he has not specifically said what the deposit descriptor is on his direct deposit, so I've been assuming it's the same as the thread topic, but it may not be. There is an EXTRA 39.99 for that Refund Processing Service. SBTPG also has a contact phone number on their website. The dates for receiving a federal tax refund are only estimates on the TurboTax website. This is mainly a user community forum, so no one here will know exactly what you received or didn't receive and why. Oh my. Apparently you requested to have the TurboTax account fees deducted from the federal tax refund. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. If you chose to pay your TurboTax product fees out of your Federal refund, that is handled by a third-party company SBTPG. There may have also been sales taxes, if applicable. We'll help you get started or pick up where you left off. I am sure you have lost a number of customers for this. After filing eith Inuit Turbo Tax for YEARS, March of 2022 they fucked me over and took more than HALF my refund with hidden fees and bullshit excuses. The fee for me is $305 Im missing thousands back. So youre saying the deducted taxes out of my federal and I received the remainder of it? That payment method also has an additional $40 service fee ($45 for California filers) and possible sales tax. $1600 to SBTPG? If you have a prepaid card or a bank that releases your deposit early, you will see your money in your account in the afternoon around 3 or 4pm. My turbotax fees where $173.98. Your tax refund was not sent to TurboTax. We'll help you get started or pick up where you left off. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If a debit card, did you apply for a Turbo Visa Debit Card and got a refund advance? Who isTax Products PE1 SBTPG LLC? - Ask Me Fast Get answers 24/7 at Support.sbtpg.com. We'll help you get started or pick up where you left off. The amount at least raises the question. If not, you need to provide some info. If you believe there's a discrepancy with your TPG Products deposit or the fees that were deducted for tax preparation services, you can reach SBTPG at 877 . Once your federal return has been accepted by the IRS, only the IRS has any control. Santa Barbara Tax Products Group -they are the company that processes the refund whenever you choose to have your TurboTax fees deducted from your federal. If it becomes necessary, I also left info below on how to speak to the IRS Taxpayer Advocate Service. Is the missing amount explained by a state refund that you haven't yet received? I just noticed you're posting in 2 different threads on the same subject. Missing thousands of dollars.. was only Direct Deposited $450 vs $4,000+ 7 5 104,698 Reply. Consumer Tax/Taxpayer. IRS and it matches turbo tax refund info. Is that all it said for a description? And remember that if the third party bank is involved you are having your TurboTax fees deducted from your refund and you get the rest. Nc tax refund: i e-file my nc tax refund and it was accepted by them on 03/01/2012 at 1:58 pm. If it was from Tax Products Group, then that would be the Federal refund. News; Upgrade to TPG; Products. It should show what SBTPG received from the IRS. what is the shortest possible time for an eft to reach my bank? Note -Once a tax return has beenAcceptedby the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. What information is incorrect? There is also an additional $40 service fee for that payment method ($45 for California filers.). https://ttlc.intuit.com/community/taxes/discussion/re-this-is-the-descriptor-for-the-intermediary-co After some thorough digging I have discovered that my return and deposit were off ($977.00) is because of the unemployment benefit my wife recieved (one week and some change) during the 2020 year as part of the original Stimulus package. Ask questions and learn more about your taxes and finances. Also I wasnt supposed to be charged fees, thats the whole point of me saying this. IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday. Apparently, this is a "known issue" and TurboTax is dealing with it, but this is super shady to me. I will be contacting the MA Attorney General. what was this deposit for? Tax products pe1 type sbtpg llc co tax products pe1. Unfortunately, there was nothing indicating that it would be a timely deposit into our account or that they fully vetted their partners on their ability to offer the same level of service Turbo Tax has provided throughout the years. Then it will get "tired", and you'll get another menu. But first check the IRS "Where's My Refund" tool at the link below. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**. last time I use turbo tax. It can take the IRS "Where's My Refund" tool a while to catch up. We'll help you get started or pick up where you left off. @Kberes93 Please clarify what the description of your deposit is in your account. https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. We don't know what the $230 includes unless you list the products you used. You can also try phoning the IRS refund hotline. That payment method also has an additional $40 service fee ($45 for California filers) and possible sales. SBTPG does not receive state refunds, only Federal. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This is a call center so be prepared to listen to the eternal hold music for a while. In that circumstance the IRS sends one's Federal tax refund to one's temporary account at SBTPG's bank, and SBTPG then subtracts any product fees plus a $40 service fee ($45 for California filers.) I think Turbo Tax got the short end on this one. So I'll give you some general info, and how you can check on how your refund is being handled. If you are in California, then you also get additional benefits with the "pay out of the refund" option. Was that the second Stimulus check or the tax refund from the IRS? Please click here to learn more about the Offset Program. Examples include the direct deposits for any government benefits, tax refunds or earnings you receive and for certain tax payments you might make. Dont ponder if it is coming from the IRS or from the refund deposit. Are you getting both a Federal refund and a State refund?