Pair your cruise with an immersive experience and witness rarely seen wildlife as you journey into the heart of the Alaska wilderness on an Alaska Cruisetour. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. U.S. port and ending it in a different U.S. port. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. However, effective on voyages commencing July 1. Smoking Policies are subject to change by the cruise line. Cruise Line Smoking Policies - Cruises - Cruise Critic Please log in to purchase your shore excursions. in the bar, lounge or pool areas. Also, you will need your ship card when you disembark. Some clearances will require face to face inspections, details will be communicated to you onboard. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. Holland America Line reservesthe right to substitute products when specified brands are not available. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Your travel advisor can provide you with additional information if you are interested in this option. Please do not place your baggage over the emergency floor lighting. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. ), after handling money and pens, and after using the restroom. There is a charge for the use of the self- service launderettes and it is coin operated. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. Made-to-order entres and casual dinner in the Lido. Guests are urged to complete the Online Check-in process before leaving home. If you do not see our representatives, pleasehave one paged. Cruise Line Smoking Policies: A Smoker's Guide to Cruising Casual dining is available in the Lido Market every night. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. No smoking of any kind will be permitted on any stateroom verandah. Cruise Ship Smoking: Is Smoking Allowed on Cruises? Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. Tours are available for purchase up to three days before sailing. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. Keep these items close at hand in your purse or jacket pocket. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Hours are from 6:00am until 9:00pm. of getting by a scooter left in a hallway. The best time to book your next cruise is while cruising with Holland America Line. of your seating request will be listed on your Cruise Contract. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Packages such as Renewal of Vows, Happy Anniversary, Romantic Voyage and Just for Us include a variety of services and mementos to commemorate your special occasion. Please do not forget to print them out prior to leaving home. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Representatives are available 24 hours a day, 7 days a week and 365 days a year. No more waiting for printed cruise documents. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Once completed, all guests will be allowed to disembark. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. Internet is accessible from the comfort of workstations on board or from a personal laptop. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. a visa for stays of 90 days or less, when they meet all requirements. Its important to note that electronic cigarettes are illegal in many countries including the United Arab Emirates, India and much of South America and Southeast Asia. Next are listed HAL's first departures by . Generally, the ship is subject to certain government procedural requirements upon arrival. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Banks, airports and major hotels often offer this service. Additional information concerning Customs matters will be provided during your cruise. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Cash deposits can be made on the last day of the cruise. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Wine brought in quantities deemed to be excessive by the vessel or security will be refused. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. All staterooms are equipped with hair dryers. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Please Note: This online procedure must be completed prior to your sail date. Please Note: Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off the ship. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. Holland America Smoking Policy. bars, the shops, spa, shore excursions. Additional information concerning Customs matters will be provided during your cruise. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. Limited time offer, Savings for Onboard Bookings Only. of disembarkation. Is smoking allowed on cruise ships? A line-by-line guide - MSN (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, and Mexico. NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the childs parents. To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. Koningsdam Cruises 2022, 2023 - Holland America Ship, Itineraries During the voyage, a safe to store your valuables and important documents is available in your stateroom. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: info@specialneedsatsea.com Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: reservations@scootaround.com Website: http://www.scootaround.com. Further information will be provided on board. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. We believe that safeguarding our guests, crew, ships, and theenvironment is the right thing to do and essential to the success of our business. Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam, Open Mon-Fri 7am to 10pm, Sat-Sun 8am to 8pm, U.S. Central Time, Copyright 2023 by Vacations To Go. Distribute your ship phone number to friends and relatives. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. You will be responsible for all costs you incur to join the vessel at the next port. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. Special life jackets are available for children and infants. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. Please verify your documentation requirements prior to sailing, but we highly recommend Green Card holders travel with their passport as an extra precaution. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Effective on all cruises departing on or after January 4, 2013, our smoking policy will change to reflect our commitment to the comfort of all of our guests. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. The Cruise season kicked off in 2021 with sailings to Alaska, bypassing Canada. For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. Holland America Rotterdam Cruise: Expert Review (2023) Still have questions? Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. You may request seating time, table size and indicate with whom you wish to dine. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. On U.S.-based ships, passengers can smoke in a limited number of outdoor areas, always on the starboard side.. Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. SHIP NEW SMOKING POLICY FOR ALL SHIPS EFFECTIVE IMMEDIATELY: For the comfort of all. Be certain to bring along a record of all your vaccinations. If you receive a busy signal or message, please hang up quickly and try your call again. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. Review: Holland America Koningsdam October 2021 - Travel Codex With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. of people and the oceans we sail upon. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. Choose from a wedding on board one of our ships or at a land destination. We regret any inconvenience this may cause. Holland America's Koningsdam provides relaxed cruising with luxury stay experiences through Alaska's Inside Passage. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. . Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. Environment: When it comes to protecting the environment in which we sail, our commitment is second to none. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Posted May 25, 2021 If you look at the top of the board there is a "Sticky" on smoking. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. Cash Advance: Cash advances are available at the Guest Services. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. Login to your account before you ever step onboard to get prepared for your journey. Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. You are responsible for complying with the policies. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. For more information see our transfers FAQ. Can You Smoke On Norwegian Cruise Ships - CruiseInfoClub.com documents, along with new luggage tags. Please practice wearing your life jacket. As previously, in-cabin smoking is also not allowed. Kind of pointless to have a bank of non-smoking slots located right next to the smoking end of the bar! PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. The Lido with fresh, cooked-to-order specialties for breakfast and lunch. Table number and table size are on request only, and will be assigned by the Maitre d' on board. The choices are endless. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. It is also a good idea to bring your prescription for eye glasses or contacts. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Holland America Line does not discriminate against persons on the basis of disability. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Bidis essentially flavored cigarettes are not generally permitted entry. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. We welcome you to consult with your Image Creators for all your photographic needs. Please attach a tag to each piece of luggage you will be checking on the cruise. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. As previously, in-cabin smoking is also not allowed. It has. Norwegian Cruise Line The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. The final amount billed may take up to 24-hours following disembarkation. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Please note that this is a U.S. government regulation over which Holland America Line has no control. or CDs. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. environment is the right thing to do and essential to the success of our business. Disembarkation is usually completed within two to four hours after the ships arrival. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Boarding may be denied or fines may be levied against those guests without proper documentation. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. While we try to fulfill all requests, it may not always be feasible. Holland America Line offers a wide range of award-winning shore excursions, providing priceless experiences at destinations around the world. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. Casino-smokingis allowed in designated areas for active players onlyand only when outside of 12NM from the Netherlands. Designated Smoking Areas Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam Please contact the ships Medical Center for any medication requiring refrigeration. Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. Cash is accepted in our casinos. You do not need to include any suffixes on your airline ticket. We anticipate that your stateroom will be ready at approximately 1:00pm. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. Note: If you have purchased air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the ship in progress. Please fill out the form and return it to the Guest Services as soon as possible. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Personal checks are not accepted on board. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. No additional deposits will be due until final payment. For questions about your service or about billing, please contact your home network customer service. Single Smoking Thread (Use for all smoking discussions on HAL) ) Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Allsuch requests should be made before sailing through your travel advisor. What is the smoking policy on Holland America cruise lines? Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. Cruise Documents: Holland America Line Express Docs Eco- friendly Cruise Documents. Additional quantities may be entered, although they will be subject to duty and IRS taxes. Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. In most ports of call, you may easily exchange U.S. dollars into the local currency. Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. Please contact us or your travel advisor for more information. Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Kids Club. Frequently Asked Questions | Holland America Requests will be confirmed or waitlisted at the time of booking. You may order hot water from our complimentary In-Room Dining service 24 hours a day. To book, or for more information, simply visit your Future Cruise Consultant. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). All documentation and immunization requirements are established by government authorities and not by Holland America Line. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. Applies to all guests 18 years of age and over. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Explore dates and rates on this ship for 2022 and 2023. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible.