verizon order status on hold

kindagaybutsowhat 3 yr. ago Reddit and its partners use cookies and similar technologies to provide you with a better experience. New comments cannot be posted and votes cannot be cast. The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. Sometimes customers need to temporarily stop their Verizon wireless service at some point. Can someone please help me figure out why this order is taking so long? Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. How do I check the status of an order? Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. Scan this QR code to download the app now. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Open the My Verizon app . How do I search for my orders? Archived post. codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there? After we are both following eachother, please send me a direct message so I can review this for you. Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community What is Verizon's return policy? We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". The app keeps telling me to "take action": "To process your order, we need you to take action. For more information, please see our Privacy Policy. 256 gb iPhone Pro, Sierra Blue. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. This has happened to me before. ScootinFruity 9 yr. ago. they will tell you that you will need pay a deposit and get your ok and then they will ship your order. Scan this QR code to download the app now. Add, manage, and cancel all your subscriptions in one place. Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. I went to My Verizon and the order isn't even showing as a recent order. This is a huge issue and I need help ASAP. Now my order status shows: We received your order and it is in process. You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I only had 215 and spent all of my money on my phone. Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. Ridiculous. Verizon's New Test Drive Lets You Sample Its Network for Free for 30 Days cnet 121 107 r/verizon Join 23 days ago Verizon Is Raising Fees on Connected Hotspots, Laptops and Tablets in December cnet 112 77 r/verizon Join 20 days ago PSA: You can now trial each nationwide carrier for free 115 33 r/tmobile Join 1 mo. You can decide to reconnect service at any time. This suspension is only available for voice devices. Going on vacation and need to suspend your service? - Verizon Called Verizon, was told I can just cancel and re-order. They should've sent you an email about your order being put on hold. On hold until I verify my order? : r/verizon - Reddit In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Correct answers are available for this post. Yes, if the new date is not greater than 9 months. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It can help you save money and allows you to keep your telephone number. How can I? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Anyone have an order still not confirmed? : r/verizon - Reddit Checked the Verizon app and the "order is on hold".so I entered pymt info again. We do not hold mobile numbers for non-voice devices (e.g. Please follow us on Twitter @VZWSUPPORT. Privacy Policy. Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. Vacation Hold: Pause Your Service | CenturyLink Order on hold, take action : r/verizon - Reddit Hoping it's just a system error and we aren't getting delays like Samsung.com orders. Also, check to see if the email is in your SPAM or junk folder. If you havent already done so, be sure to file a claim. If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Call Verizon. llyndrael, Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. This suspension option is only available once every 12 months. Plus get discounts. It can help you save money and allows you to keep your telephone number. On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. If you have multi-device protection on your account, it will continue to be billed. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. I tried to buy the phone the same way yesterday and that order did not go through. Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. I didn't get a receipt or order confirmation email or text message. From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. The app keeps telling me to "take action": "To process your order, we need you to take action. Thanks, everyone, for your helpful responses! If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. Pending Orders | Verizon Customer Support How do I get my In-Store Pickup? During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. He sent a link and I entered pmt info again. Shipping options for your online purchases FAQs | Verizon He kept saying I wouldn't be able to track it until 24 hours. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. I was told that for my order, they had a problem on their end and all I could do was wait. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Checking in on Verizon S22 Ultra Pre-order Status' Do you guys have any type of updates on your order? Check Order Status - Verizon If you've already taken this step, check your email for updates.". I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. My Verizon app - View Order Status You can't have more than one pending order on your account at a time. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Tap the Account tab (at the bottom). Go to the Pending account changes page in My Verizon to remove or cancel an order. New comments cannot be posted and votes cannot be cast. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How do I make a Locker Pickup? Sign in to manage & troubleshoot your services. Correct answers are available for this post. You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. Order on Hold for Payment - Verizon Community No, there not gonna take $400.00 out of your bank account. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. If you have multi-device protection on your account, it will continue to be billed. If you have multi-device protection on your account, it will continue to be billed. Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. Due to inactivity, your session has expired. And another thing I noticed is that the agents have an itch for reordering. About Verizon store pickups Expand All Details: Your service can be suspended between 30 days to 9 months. Perhaps your phone is missing and you want to make sure no one else uses your line. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Scan this QR code to download the app now. I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. Cookie Notice I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? It still says on hold after doing all that. Order previews are not automatically sent. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. iPhone 14 order delays here's the latest delivery times - Tom's Guide Called, held for 50 min, spoke to an agent. and our I asked them to re-run my card again, and they said it was declined a second time. Can anyone from Verizon contact me? This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. Yes, there is a one-time charge for this service. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. I was told that for my order, they had a problem on their end and all I could do was wait. You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). They deliver free, usually the next day. Last night I started a line with Verizon and ordered a used phone through them. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. I am having the same issue and nobody I have talked to from Verizon has been able to help. When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. To suspend your service, please sign in toMy Verizon, or use the My Fios app. Get up to $500 when you. My original ship date was 10/22 doubt it will be shipping by then. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. To start the claim process, visit phoneclaim.com/verizon. Any normal person would have moved to another provider (AT&T) in my case. And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. Happened to me. Choose from our 5G unlimited plans - all on the same easy-to-manage account. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. Anyone has similar experience with me? Get up to $500 when you. Probably, but tomorrow you will know for sure. Please Verizon, how can I get my iPhone. If you have not been able to reach our Internet Orders team, please accept my follow request and send me a follow request. This service may not be available in all areas. Excludes Verizon Prepaid plans. Call 1-866-338-7390, which is a line for internet orders. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. Customer service is closed. They just need to confirm your security deposito. Create a work order to pause your services on the day you specified. Archived post. I will update my post if it does but I highly doubt it will. calling 8am sharp haha!. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Any ship date? Will it take longer to get to me now? Pay Bill, See Offers with My Verizon Fios Login To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Click Orders, then click View order status. I gave it from Wednesday night until Monday morning. Excludes Verizon Prepaid plans. Fios Order Status & Confirmation | Verizon Billing & Account Each suspension type offers a different maximum suspension period and a different billing arrangement. and will my phone now take longer to get here since i have to wait till tomorrow morming to call? Thank you! Get up to $500 when you. Subject to eligibility.Details Free 2-Day Shipping Free Express Pickup Select a store Same Day Delivery Overview They make it easy and stress free. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. Get $360 when you bring your phone. They should've sent you an email about your order being put on hold. Cookie Notice When I tried contacting a live chat agent, nothing could be done either. But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. This was back in late February and early March. when the site is full of bugs? All of them are clueless so far today. Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. 4. Your bill may be impacted if your mobile number is disconnected. Extend your session by clicking OK below. and they have no idea what it is and how to deal with it. Scroll to the bottom then tap Documents & receipts . While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. New comments cannot be posted and votes cannot be cast. At this point don't think my phone is shipping by 10/22. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Go to the Pending account changes page in My Verizon to remove or cancel an order. Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. To suspend your service, please go to My Verizon. Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop I was transferred so didn't have to call but that's the number if it's helpful to anyone else. I have never had to worry about a wait getting somebody to pick up the line. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? You can't have more than one pending order on your account at a time. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! thanks haha made my night a little beetter. Excludes Verizon Prepaid plans. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Suspend or Reconnect Your Verizon Wireless Service I have received no tracking information as of yet. I too had the same issue and no one responded properly. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. Call Verizon. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! r/verizon on Reddit: iPhone 13 Order on hold and action required, but Hopefully this issue has been resolved. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. For more information, please see our Normally (barring and shipping delays, ect) you should see your phone in 3-5 business days unless you had paid for expedited shipping. If you dont reconnect your service by the 30th day, the mobile number will automatically disconnect and you will lose the mobile number. There is a one-time charge to initiate a vacation suspend. VERIZON Order On Hold / Unable to Take Payment If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Make sure youre looking at the latest version sent. How did you get out of this situation?? It's one of the quickest ways to get a non-Pro iPhone 14 right now. For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. AndreaS_VZW Placed an online order 5/6 at 11:38am. Welcome to /r/Verizon! In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. If prompted, enter your password, fingerprint or Face ID. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached".
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