Help me return my item to Japan (seller won't provide return shipping It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned.
This Is truly Unbelievable Amazon @missjen316 wrote: There is loophole in the new return system.
Returns Made Easy | USPS Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. The seller agreed to a return, but can't buy a return shipping label (international shipping). your return. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. Thanks! What is the next option for returning an item from abroad ? While we're unable to respond directly to your feedback, By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Let the seller know how much it will be and if they do not send you the money, contact ebay customer service on Facebook. . Tick the box that says I provided a return label with the original item. But they don't have to disrupt your businessor your profits.
Lux918 on Instagram: "Hate to have to clarify the situation with this If you dont ship the item back by that date, we may close your request and you will not receive a refund. Privacy Policy. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 297 likes, 1 comments - Lux918 (@lux918llc) on Instagram: "Hate to have to clarify the situation with this one upset individual who decided to publicly post." eBay will not be able to force the seller to refund the postage once you have mailed the item. For more information, please see our . Choose how fast you want your package to arrive. Unless that 2nd item was damaged or not as described you would be wrong to do so.
Refunds and returns for sellers - Help Center Home 3. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. Holiday shipping is now in full swing, check out these helpful shipping tips! I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. New comments cannot be posted and votes cannot be cast. Ship the item back and hope that I will get reimbursed the shipping cost? I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). The seller would have needed to send a separate new payment to buyer for the label.
Return shipping for sellers | eBay As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. Keep in mind, there are additional rules for. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. If they don't ebay will force the refund without a return. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. Returns happen. ", Are you sure you can't send it USPS Priority International? The seller is responsible for paying the return postage, this is their problem, not yours. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Help for buyers and sellers. The charger wouldn't be a big deal to me if the phone was not PIN locked. You can print a shipping label with postage . Choose the label you want to send to your buyer. I'm nto trying to scam anybody. Seal your box with plastic or nylon tape at least two inches wide. Return an item with alternative shipping arrangements. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. Customer Service reps have a quota and will say anything to get you off the phone. Since the seller is from China, they have to send you the funds to pay for the return shipping. Download the label as a PDF. Archived post. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. First things first - you need to pack your items in a sturdy box. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Seller "can't send a return shipping label. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. Oh, Ship! How to use your eBay earnings to purchase shipping labels. ". The strangest thing happened on the phone today. and restocking fees from your refund. But that is not something you need to share with eBay or with the seller. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" What site do you login with? 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. How to complete a label-free, box-free return. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Seems like he can just lie and never pay me back the money it cost me to return it. You could always take your package to The UPS Store, but its easy to make a label online, too. They told me to ship the item to an address they provided.
How to Send a Prepaid Return Shipping Label | Easyship Blog In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. They said to ask the seller to buy a label for me on USPS.com and then attach the image of the label to the Ebay case & then I can print it from there. When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. Pay by card or PayPal, or pay in store at a UPS location. Contact the seller for a return shipping label. You can also find more information in our full article below. Does this option not appear on the screen until after three days?
Return shipping for buyers | eBay If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. Welcome to the Returns board! The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. Here you can discuss all things shipping with other members. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. What should I do in this case? Are you sure you can't send it USPS Priority International? You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. A strong shipping strategy is key for a successful holiday. Where they're incorrect is saying eBay can. Buying used phones requires a little bit of willingness to learn.". 03-14-2018 You can create and email return shipping labels to customers easily using Stamps.com. Sorry this information wasnt helpful. See our Partial refund guidelines for more details. I finally got a refund from Customer Service. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. Schedule a Pickup. What happens if the item is lost while it's being returned? Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. We recommend using a tracked service for return shipping. You can return your package using a label from Your Orders. Select 'Every time I visit the webpage'. Sometimes, it just doesnt work. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. I thought the seller had to provide a mailing label. Typically shipping software is used to create return shipping labels. Heres how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. The seller either has to provide you a pre-paid label or send you the money to return. Make sure you know what you can ship and what you cant to avoid delays and fines. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Enter the package details. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. I asked the seller if they really want me to do that since they are responsible for the shipping costs.
I have been waiting for a few days already for you to act. Obviously I don't trust him to give me the money back AFTER I ship it out. Buying used phones requires a little bit of willingness to learn.". Enter a message to send to your buyer along with the return label. Select Create return label under the original shipping label number on the order. To ensure there are no delays with your return, provide the necessary customs information to the buyer. . Just keep it in mind. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Returns Made Easy. Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. The unofficial eBay subreddit. I don't accept returns, why do I have to pay for a return shipping label? If you don't have one, you can order supplies online or buy one at The UPS Store . When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. If you choose to use your own carrier, we recommend using a tracked service. I bought a laptop keyboard that arrived today and it was defective. 03:37 PM A dialog will open as you type your search terms. Weigh yourself while holding the package, and then weigh yourself alone. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Thanks,pjcdn2005. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. When youre responsible for return shipping, you can choose from a number of options in the return request form. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping.
How do I return an item if the seller won't send a return shipping label? Something went wrong. Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. In the message section of the return, write to the seller. However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. Try contacting one of these (Facebook allows more keystrokes). Adding tracking details to your return helpsprotect against delays or issues in the refund process. This is normally 3 full business days. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. New comments cannot be posted and votes cannot be cast. Once you've received the funds to ship you have 30 days to mail the package. 2023 You can chat with other members about anything to do with buying on eBay. This is twice the price of the fishing rod.
item return, "seller can't send a return shipping label" Under Browsing history select 'Settings'. You can choose whether to accept returns if a buyer changes their mind about a purchase. Your buyer can then print the label and use it on their package. Youve got three options to get it to UPS: Copyright 1994- If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Thank you for the reply, much appreciated. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! If the item location was China that is where you are supposed to be returning it to. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Send the funds using the buyer's preferred method. Typically shipping software is used to create return shipping labels. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. I tried contacting customer service again, but the rep wouldn't close the case yet. the seller is asked if they want to provide a return label or have eBay do it. I would use the Facebook link you were sent. If so, you absolutely do not want to pay the return shipping yourself - I doubt the seller will voluntarily give that money back to you upon return. I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you want return shipping to be insured, see our section on alternative return shipping options. You will then be able to put the box dimensions in and it should spit out a price if it's eligible. You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. Because the seller has accepted the return, you will not see an 'ask ebay to step in' option but you can still contact them. Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking. (I think Customer Service agents are allowed to extend that time period for international transactions.). 03-14-2018 I'm in Prague". Don't trust them. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! Here you can discuss returns with other members. If the seller is responsible for return shipping, its important that they cover the costs. Select a label-free, box-free return location after initiating your return through Your Orders. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Confirm your return address on the label. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. That sounds like a scam to me. 05-14-2021 12:24 PM. I was under the impression that according to eBay policy, the seller has to provide the label . Scan this QR code to download the app now. For items that have a total cost of $750 or more, signature confirmation is required. I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). In the Ship tab, select Create Shipment. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? So I will turn to ebay and see what they will do. I see, femmefan1946! The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. ", Birth certificates show that you were born. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Please do so as soon as possible so I may get this shipped back. You dont need a special printer or self-adhesive labels when printing return shipping labels. Wait for the package to be returned. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Would you like to get help at the customer service hub? Returns are easy with USPS. So I think the mechanics of return shipping will be a moot point. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. If they can't provide one, you can purchase a label, and we'll ask the . Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. "The seller can't send a return shipping label". I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." In response to femmefan1946. I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call. and our Seal your box with plastic or nylon tape at least two inches wide. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you .
Seller not sending return label - The eBay Community If you're not able to resolve things with the seller, you can ask us to help. Wrap items separately and use cushioning material. 11:02 AM, "Are you sure you can't send it USPS Priority International? The seller is correct that they can't issue a label for International shipping. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. Select Create return label. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. What number should I call for customer support? item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" You haven't provided me with a return label or the funds to purchase one myself. The chargeback is actually handled by PP, but there is no need for you to worry about that. The seller agreed to a return, butcan't buy a return shipping label (international shipping). Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay.
Solved: Seller can't send a return shipping label and I c - eBay If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. More shipping tips from your fellow sellers! Tip So what now? Subtract one from the other; or. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller.
Create Return Labels in Commerce Manager | Meta Business Help Center
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