fendi customer service email address

To arrange service, you can visit a Fendi boutique or get in touch with the brand's customer service department online or by phone at 1-888-291-0163. Absolutely one of the most third rate customer support from among the top brands. JavaScript is disabled. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. My son purchased a $300.00 belt and paid cash. Contact Frame USA | Contact Us via Fax, Email, or Call Bought a 2500 bag. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. Better Business Bureau:At this time, my complaint, ID ******** regarding Fendi Americas has been resolved. Unbelievable. Some of the add-ons on this site are powered by. I spoke with a Fendi representative to confirm what *** told me. Really hope it can be customise. Contact Air & Ocean Freight Forwarding How do I reach FedEx customer service Reddit? Ive been getting the run around since October, its almost December. I have purchased in just about every designer store and they all have a return policy except Fendi. I called customer service in new york and got no satisfaction. Can you post a photo? Client Services - Contact Us | FENDI Australia . AVAILABLE 8AM - 9PM EST, 7 DAYS A WEEK. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Contact our Customer Care at +61 1800959920. Chat. The item was returned and still havent received a refund after nearly 7 weeks. I purchased a pair of boots (online order), which arrived in less than perfect condition. The store reached out to the client but, he didnt respond. By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. I am demanding a full refund before resorting to litigation. I called customer service in new york and got no satisfaction. DHL even sent us an email to forward to Fendi. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Thanks for sharing your experience! FENDI - Client Services - Contact Us Can't imagine how bad u feel when they gave u such a service. We use dedicated people and clever technology to safeguard our platform. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. In order for the BBB to appropriately process your response, you MUST answer the question above. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. How do I get answers from FedEx? Problem still not resolved after spending over $600 on crap glasses. Relating to customer service only: Horrible. Can't find any other messenger bags that I really like. As they should! They proceeded to tell me that I could NOT get a refund and ONLY a store credit. The team deals with creating window displays, special projects, guidelines and strategies for all the collections, ensuring global consistency of the brand image within our network of shops around the world. Here are 10 examples of customer service emails for you to use as a guide when crafting your own responses: 1. The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." I called to look into the matter. Problem still not resolved after spending over $600 on crap glasses. I asked them to send me proof of how I could have broken the coat and they refused. What is FedEx customer service email address? Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7:30pm CET, or complete the form below to send us an email. You are using an out of date browser. FENDI - Client Services - Contact Us If they give me my money back, the bag costs +100 today!!!! You must log in or register to reply here. She promised me she would resolve on monday morning and sent a text message confirming this info. Companies can ask for reviews via automatic invitations. The Department of Sales & Marketing Development is in charge of analysing, constructing and communicating the value of the Fendi collections through an effective strategy of product positioning on the market. They keep promising to issue a credit note for online but it has not materialised. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. But don't be too alarmed by horror stories. One would guess that providing official proof of purchase info and images of said issue would prompt a response. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. ** **** filled the complaint with the BBB on December 6th 2022. They never alerted my wife at the time of purchase that this was a FINAL purchase and that NO refunds could be issued. I would never use this company again. I had to dispute this charge with my credit card company. Will definitely not be repurchasing anything Fendi! You may also send us an email by filling in the form below and we'll get back to you as soon as possible. FENDI Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Please fill in this form to send us your inquiry. Be aware before buying anything from their online store that you will be left alone if any issues. do you have a pic of your bag? Unbelievable. Claim your profile to access Trustpilots free business tools and connect with customers. . We also ensure all reviews are published without moderation. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7pm CET, or complete the form below to send us an email. Contact Us We can help answer any questions about our products, shipping, returns, size guides, drop dates, or anything else on your mind! I was with a friend when she went to Fendi to complain about her purse, they did not want to hear anything and she got no satisfaction. Playtime approved, each piece is created for adventure; get lost in the label's luxury take on everyday essentials. I'm surprised that they weren't more helpful considering that it was a $2400 bag. GoFedEx 1.800. Fendi is a registered trademark of Fendi. This is an authentic FENDI Denim Baguette in Blue. We use dedicated people and clever technology to safeguard our platform. I contacted the Fendi store for a replacement. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). Fendi email address and contacts - GetProspect BBB Business Profiles are provided solely to assist you in exercising your own best judgment. DHL even sent us an email to forward to Fendi. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Enter a name to find & verify an email >>> . That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Really hope it can be customise. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. Founded in Ro. Good job fendi. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. This chic shoulder bag is crafted of fine denim with a bold stitching around all borders. Contact Us | Louis Vuitton A Happy Client Note- FENDI Mall of Emirates- Dubai, UAE Employee name - YAN Date of the visit- November 3, 2021 NOTE: if you ever need anything, always ask for YAN. Ive just called customer service as my phone ring socket suddenly broke last week. Or use one of these numbers if you need U.S. TDD services, or billing or international support. FENDI Official USA Online Store They are claiming that they are not in receipt of this return. Information provided by various external sources. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. They took them and said they would open a file and send them back to the main office and I would be issued a refund.A week later, I can not get a hold of anyone. I purchased a hand beaded Baguette that cost me $2400. Shop for the best Fendi collections for women, men and kids online: fashion show looks, bags, accessories, jewellery and much more. i experienced it myself, in fact. $2400 that's much!! I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. Never again. Please email us or call +44 (0) 203 943 5555. The team organises ad hoc strategic projects and training courses designed to deal with some fundamental themes so that boutique personnel can be the spokespersons of Fendi craftsmanship around the world. 4. 300K+ Plugin Users 47.6177115,-122.2034444 Products. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. At first I wanted to re-purchase my items in store, but now I will never purchase another Fendi product in my lifetime. Will definitely not be repurchasing anything Fendi! I then provided them with a picture of my *** tracking slip, which contained tracking information for the return. Anna is genuinely excellent to fendi. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. Note that complaint text that is displayed might not represent all complaints filed with BBB. The only thing I did like was sold out and would not be in production again. Fendi replied on 10/26/22 there is a delay in their system on the refund and confirmed receipt of return. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). We'll be more than happy to help and will reply to you as soon as possible. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . They just keep sending the wrong paperwork to send back so DHL won't take it. Find out how we combat fake reviews. Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. Made in Italy. I proceeded to use the link thinking that it was no different than purchasing through the website (which offers free returns/full refunds within 14 days). So it was sent back directly to the fendi even without reaching my address. Made with in Ukraine. International Association of Better Business Bureaus. Advanced Search . She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). They dont know who or which department. Not to mention, everything I wanted to purchase was SOLD OUT. Made in Italy. Find out how we combat fake reviews. Claim your profile to access Trustpilots free business tools and connect with customers. I lodged a complaint about the quality of a Fendi product. I called back - I got a different representative who did have a pleasant tone - at the time I felt like she was helpful. The company offered absolutely 0 help. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). I opened the chat box on the website to ask a few questions. We also ensure all reviews are published without moderation. They lost a customer and his family for life. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. I was told that the concern would be forwarded to the warehouse. I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. I tried explaining that I didnt use the return labels since I just asked them to return it to sender. Its now been three weeks and Im being told I have to wait for the refund because they have to open an investigation with **** I am formally requesting a refund in the amount of $2,079.19 for my return. I have proof of return and followed up with Fendi on the return. I then took them to Fendi *********** to have them replaced or be refunded. Verification can help ensure real people write reviews about real companies. Utterly disgusted at a corporation like FENDI engaging in fraudulent and deceptive business practices. The belt got lost. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. I was really hoping it will hv optional additional hook for sling belt attachment. Absolutely one of the most third rate customer support from among the top brands. Terrible after sales customer service at their flagship store in Milan, Italy. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. Our advisors are currently unavailable. You are using an out of date browser. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. Sent in numerous pictures and have not recieved any responses. Wallet has aged a bit. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET, ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Thailand: 1800018056 Philippine: 180011103029 All other countries: +65 31051649 Mon-Fri 10am - 7pm SGT, MIDDLE EAST AND INDIA +971 (0) 45634090 - Mon-Fri 11.00-20.00 GST, AMERICAS (+1) 8882910163 (Mon-Fri 9am to 9pm EDT, Sat-Sun 9am to 6pm EDT), Fill in this form to send us an email. Shop a . Basically they took the money and never shipped the shoes. We will reply to you as soon as possible. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The Product Development and Production teams have the role of bringing together the two worlds of style and industry. If they give me my money back, the bag costs +100 today!!!! Here are 8 tips for writing great reviews. Word to the wise, save your money and buy something WAY cheaper. ***** the manager did call - only to advise no way they could send replacement and that she would have someone- who was at lunch at the time of the call- reach out to me via telephone to set up an rma to return item for a refund as they cannot do an exchange. From its origins in 1925 in Rome as a small leather goods shop, Fendi has grown beyond bags, purses and wallets to encompass clothing for men and women. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. I then called back and tried explaining to someone else what happened. Companies can ask for reviews via automatic invitations. 2. I have heard so many negative things about their poor customer service. I bought many slides from high street fashion brands that lasted a lot longer than that. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. Surly that for Xmas they would have made this longer. I contacted the Fendi store for a replacement. The client was provided an option to get a full refund but she wasn't happy with that. It has been over 30 days since I returned these boots, and I have not received my refund. Contact Advisor. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Three month on still trying to send the earings back to Fendi and waiting on a refund. I bought many slides from high street fashion brands that lasted a lot longer than that. I immediately took a pic and emailed fendi. The Division includes the areas of Product Development and Production, Supply Chain & Logistics, Information Systems, and Corporate Social Responsibility. We're happy to help with any questions you may have regarding purchases, our products and corporate information. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. I tried on the coat and when I went to tighten the sides it was broke. No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. Shop Fendi Online | Nordstrom My wife purchased me a gift and a few days after purchase I tried to return it since the slides simply don't fit my feet. The service is available from Monday to Friday, 9am to 6pm AWST. Fendi wants to be one of the leading designers of the world, but will not stand behind their product. Some of the add-ons on this site are powered by. Good job fendi. The Retail Training Department develops projects geared towards boutique personnel, with the purpose of developing their knowledge of the collections, so that they can communicate Fendis values, history and savoir faire, and be able to offer clients a unique purchasing experience. You can find them on the care card included with the slides. The opening of the first FENDI boutique a handbag shop and fur workshop followed. It goes against our guidelines to offer incentives for reviews. Where is the customer service? I am still awaiting a refund on the item that they sent to me damaged. i think that i will be furious too! The Commercial Division defines the sales strategies and plans Fendis commercial presence across the globe through a network of retail outlets as well as through other wholesale and franchisee sales channels. Bought a 2500 bag. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. I'm curious what it looked like. If you prefer you can send us an email by filling in the form below. I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. i cannot believe this company is doing business in this matter. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. Our team is here to answer all your questions and assist with any needs. The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. Please fill the form to contact us if you have any queries, suggestions or feedback about our services. Are you guys at Fendi serious?? Word to the wise, save your money and buy something WAY cheaper. On 1stDibs, shop a range of Fendi Spy bags. Fendi Vanity - 9 For Sale on 1stDibs Are you sure you want to remove the following item from your Bag. I never even laid my hands on it. This person told me dont worry and that when *** delivers it back Ill get my money. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Customer Reviews are not used in the calculation of BBB Rating. The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth.
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