steamship authority cancellation policy

Generally, 20 or more individuals must travel together as a group in order for the individuals to be eligible for a regular group fare. If you have a vehicle reservation, you must be at the departure terminal and ready for boarding at least 30 minutes prior to your scheduled departure, with your reservation confirmation and proper identification readily available. When can I make a reservation for the high-speed passenger-only ferry? SSA: Some reservations can be made at call center You must regularly check our website and/or call the telephone number on your standby slip to find out what time you must return to the terminal, potentially to travel on a standby basis. 72-hour notice is required for groups of eight and larger. In addition, all. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. The Steamship Authority, the largest ferry line connecting Cape Cod with Martha's Vineyard and Nantucket, says that they have been hit with a ransomware attack. Your pets are carried free of charge, but they must be accompanied by the passenger who is responsible for their care and conduct during the passage. Senior citizens (age 65 or older) who are residents of Martha's Vineyard, Nantucket, Barnstable or Falmouth are eligible for a senior citizen fare. . Reservations not changed with one hour's notice can be used to travel standby that day only. Can I receive a lower fare if I buy a book of multiple tickets? Upon entering the lot, it is your responsibility to inform the parking lot attendant on duty the number of calendar days (or portions thereof) that your vehicle will be parked there. At our discretion, we may randomly confirm passengers identification, and may randomly screen passengers, their belongings and their vehicles. (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. Home. "The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority was the target of a ransomware attack early Wednesday, June 2, 2021," the company said. Crocker Inn Rates and Policies | Martha's Vineyard Please note we cannot guarantee specific travel times our goal is to find any available space that will allow for travel ahead of your appointment. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; . What happens if I simply do not use my reservation? The 8:30 departure from Vineyard Haven, aboard the freight ferry M/V . (If you dont remember your security code, you can request for it to be emailed to you.) Does the Steamship Authority have any policies to assist individuals with disabilities? We attempt to accommodate the special reservations needs of customers with disabilities or those who are traveling with someone with a disability. UPDATED Wednesday, June 9, 2021 - 11:30am. Yes, except during our Reservation Only Periods. From there, enter your cell phone and choose your preferences. Martha's Vineyard and Nantucket Steamship Authority has been the target of a ransomware attack that is affecting operations as of Wednesday morning. If you want to travel on a standby basis from Nantucket, customers must have a paid or pending reservation. The Steamship Authority Wednesday continued an inch-by-inch process of manually piecing operations back together following the ransomware attack last week that shut down its website and IT systems. In the event that you do not remove your vehicle within the time period for which the parking charges have been paid, you will be required to pay all additional parking charges due before you can remove your vehicle from the lot. Customers may purchase parking permits that allow them to park at specific parking lots on the mainland for a flat fee. I am an island resident in the Excursion or Preferred program and need to go off island for a routine medical appointment. A wind advisory is in effect for Monday night. Traveling with your vehicle without a reservation is called traveling on a standby basis. The transfer slip must contain the information regarding the person (or vehicle) using the reservation. Dont wait. you are agreeing to the Twitter Developer Agreement and Developer Policy. %%EOF Tickets for the transportation of such items can be purchased on the day of sailing at any ferry terminal. Nantucket to Hyannis TRADITIONAL FERRY Depart Nantucket-Arrive Hyannis Oak Bluffs, MA Steamship Authority on Twitter However, they will be transported only on a space-available basis. The Steamship Authority says it has waived rescheduling and cancellation fees and will continue to honor existing trips that were made prior to the attack at the terminals. 4. Travel by Ferry | Nantucket, MA - Official Website Please note that you cannot change your PIN. In the event of a disruption in service, customers with reservations on cancelled trips may make new reservations or travel on standby status when service resumes. Tweet with a location. What is included in the regular automobile fare? Generally, each ticket is valid for passage only if used within one year from the date the ticket is sold. Steamship Authority (@SteamshipMA) / Twitter Close. The SSA is anticipating an impact to its schedule due to a shortage of deck officers. This is a quick reference guide to the Steamship's programs, designed for Martha's Vineyard residents. One caution: do not underestimate the length or height of your rental vehicle, as that could result in the forfeiture of your reservation. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. Generally, these fares are available only to residents of Martha's Vineyard or Nantucket who are traveling with vehicles registered on either Island. Search | The Steamship Authority Passenger vehicles originating from Marthas Vineyard or Nantucket on a round-trip basis and returning within 1-31 days are eligible for excursion fares which include up to two (2) adults and two (2) children. For Hyannis parking permits, please call the Hyannis Parking Lot Office at (508) 771-0418. From there, follow the instructions in this guide:eNews and Travel Alerts. If you are unable to make a reservation for your desired date or time, you may request that your reservation be moved to other dates and/or times if they become available. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. Can I make a reservation to travel with a vehicle on a particular trip? Are there any restrictions on their use? A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . Passengers traveling without vehicles may be required to place some or all of their baggage on luggage carts for the safety and convenience of other passengers. To enroll in either program you will need to fill out the appropriate application and submit to the Reservation Office or Ticket Office by the end of the year. It will not affect the reservations booked prior to the change. Who is eligible for the Steamship Authority's Headstart Reservation Program? The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. The fare also includes transportation for up to two adults and two children who are passengers in the automobile. When do Headstart reservations become available? Additional Terms and Conditions - Norwegian Cruise Line We have a house on island and take the Steamship fast boat to get to Nantucket. However, vehicles over 6 feet, 6 inches in height may be restricted to particular vessels, trips or spaces in vessels. Nor may alcoholic beverages be served on trips of more than two hours to any passenger within one-half hour before the vessel docks. Is every automobile charged the same regular fare? Upon payment, the attendant will provide you with a receipt stating the time period for which you have paid. Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. Failure to do so will result in the imposition of a drive-on/drive-off charge, if the Steamship Authority elects to load the vehicle and trailer on your behalf (available on the Hyannis-Nantucket route only) or in a refusal to allow you to board the vessel with your vehicle and trailer. Where do I park if I am not traveling with my vehicle to either island? Avis-Rent-a-Car services are available at the Hyannis Terminal and at the Palmer Avenue Parking Lot in Falmouth. Visit SteamshipAuthority.com/about/doing_business to view the latest work contracts, invitations for bids and awarded contracts. Crew shortage causes Sankaty ferry cancellations Steamship Authority How soon should I arrive at the terminal traveling without a car? If you have moved, you can change the address on your profile, but it will not change the reservations that are already booked. (508) 457-5867 TTY, Union St & Water St 02557, (508) 693-0125 Automobiles under 17 feet in length are charged the regular fare. SSA Still Hobbled After Ransomware Attack. The Steamship Authority has waived rescheduling and cancellation fees and will continue to honor existing reservations at terminals. How do I access SSA's invitation for bids, https://www.steamshipauthority.com/2019coronavirus. 70 reviews of Steamship Authority "The Steamship Authority, Lifeline to the Vineyard. How do I enroll in the Preferred Profile or the Preferred Excursion Profile program? You can subscribe to our monthly eNews by visiting this page: https://public.govdelivery.com/accounts/MASSA/subscriber/new. From here you can change your personalized password. Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. Yes. Steamship Authority cancels ferry service through evening due to Henri you are agreeing to the Twitter Developer Agreement and Developer Policy. In addition, travel under the Preferred Space Program may not be used for commercial or business purposes. Only baggage accompanied by a ticketed passenger is permitted on the luggage carts. Click here to manage your travel alert preferences. Do I pay a normal commercial fare? One date change may be made at no charge. In such an event, we may also require the customer to reimburse us for all reasonable towing and other expenses incurred. The Steamship Authority Reservations & Information (508 . Kuribayashi Steamship (9171) Stock Price,News,Quote-Moomoo It was a fantastic ship and I'll miss it. Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? Cancel Block. Initial Report on the Possibility of a Freight Ferry Service Between Marthas Vineyard and New Bedford, 2. SSA Still Hobbled After Ransomware Attack - Vineyard Gazette Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. No. Our daily parking rates vary depending on the time of year and the location of the parking facility. For more information, check out the Reservation Openings page. You may also use your name instead of a license plate number and for other information necessary to make the reservation. "The Steamship Authority is continuing to work with our team internally, as well as with local, state, and federal officials externally, to address Wednesday's incident," representative Sean Driscoll said in a . Vineyard Haven, MA Retweeted. (Some trips, however, may be restricted to vehicles carrying hazardous commodities.) Customers may also obtain copies of their reservation confirmations at any of our ferry terminals or Reservation Offices (upon presentation of proper identification). I am traveling in a camper. A new reservation confirmation (with the same reservation number) will be issued for any change made to a reservation. No pets are allowed on any passenger seat or table. Can I make a reservation even though I dont yet have any information about the car? Two Almost-New Ferries to Join SSA Fleet - Vineyard Gazette Massachusetts Steamship Authority Target of Cyber Attack - Newsweek Check steamshipauthority.com for further details. Note: in response to COVID-19, passenger tickets are now good for two years from the date the ticket is sold. Can it be towed onto and off of the ferry? Due to COVID-19, we have extended the time period in which customers can use a passenger ticket or vehicle reservation.
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