Some users also reported that deleting the temporary files also resolved the issues with the Game DVR, and thats the next thing were going to try: Thats about it, we ceartainly hope at least one of these solutions helped you resolve the problem with recording games using the Game DVR feature in Windows 10. Wait 10 seconds. I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). That post suggested that i retune the TV , not automatically but manually (under broadcasting , then expert settings). I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. in. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if it's still there . . When three white dots appear on the screen, unplug the receiver/DVR again. All it takes is a few steps. in. Wait 5-10 minutes for functionality to be restored. Enter another ZIP to see info from a different area. We can't get your messages right now. is that possible? I wanted either recognition that the device was faulty or that the design firmware was the problem. Reconnect the power cable to the Digital Box. Our team wants to reach out and touch base. Optimum | No Dvr Access Yes on my 65ks9500 since August. It has occurred on my local channel 16 PBS WPTDDT on title This Old House, on my local channel 18 WRGTDT on title Bob Vilas Home Again, channel 58 FNCHD title Fox News Live, channel 75 FS1 and 26 ESPN various sporting events, and other channels. Trouble Canceling a DVR Recording. Want to learn how to use the Support Forums? You can also move this to different places on your PC, including elsewhere on your hard drive or to external drives. We will be looking out for message! Fix: Xbox Game DVR doesn't record games in Windows 10/11 No red dot will come up and have tried everything. Then, press the POWER button again to turn the DVR on. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. Question About Spectrum Voice (Landline) Caller ID Information? Error messages like that are frequently caused by internet connection issues. Too many buttons to push to get there. We are here 24/7/365 to provide assistance. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm in the seacoast NH area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package., -----------------------------------------------------------------------------------------, My DVR is refusing to record some shows and I'm unable to determine why. Having trouble with a U-verse TV recording? I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. Has anyone experienced anything similar or able to suggest anything that may help us fix this? TiVo Mini Troubleshooting: Streaming/Connectivity Issues (Live TV If the problem persists, unplug your receiver and wait 15 seconds. I sent screenshots and info to the Community_Help handle message. So if you have this problem report it as a fault to you retailer. Please do not take this as a personal complaint of you but I really like the concept and get frustrated when I cant use it. Weird. NVIDIA: GeForce 600 series or later, GeForce 800M series or later, Quadro Kxxx series or later. Sometimes all of the show and about 30% of the time about 20 minutes. Some Windows 10 users might be having to trouble recording game clips using Game DVR. I get similar errors on my Android phone app and web page interface. I then retuned the tv this way by accepting the various blocks of channels shown, in my case 23 , 26 etc , (around 7 to 8 blocks of channels). This is what I've tried:, Anything else I'm missing for troubleshooting? Are you still experiencing that error code? The most important component for running Game DVR is graphics card, so if you dont have enough powerful graphics card, you wont be able to use all Game DVR features. It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. For the past two or more weeks the performance recordings disappear from my DVR (before I get a chance to see them) when the next day's recording of the results show begins. This msg leads me to believe when I set up wireless on the internet, it switched to getting my shows or shows set to record from the internet? Use the power cord to connect Optimum Stream to a wall outlet. I'm spending too much money on an unreliable service and I am not happy about it at all. AT&T Community Forums. Select 'Recordings' to pull up all of your recordings. Knowing that a lot is now recorded (or sourced?) Ensure all cables are plugged in correctly. Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. Reddit - Dive into anything None of my scheduled recordings were recorded at all on both Saturday and Sunday. I would like to advise that our engineers still are working on this. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. They even say I have not heard if this before! Also, my mom said that today's episode (which is airing right now) is actually showing a rerun, even though the episode description shows that today is its first air date. Connect Optimum Stream to your TV using the HDMI cable. It seems to fail quite randomly, sometimes OK others - no! We have a UE49MU7070 smart tv recently purchased. (This same exact issue also happened to me from 19 to 22 April. I watched one and when I came back to watch the other both were gone. Each time you press the button, the output resolution will change. Press the down arrow button once then the up arrow button once to select the filter options. Recording may sometimes work only once or twice. Not even when we go to scheduled shows can we find it. I've noticed it helps a lot to set to record . Reddit and its partners use cookies and similar technologies to provide you with a better experience. 03:03 PM This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. Another annoyance is the way the fast forward works, or rather doesn't. This is what I've tried: Repeat this process two more times. To make sure you posses hardware strong enough to record clips with Game DVR, open your Xbox app, go to Settings, Game DVR, and if you see the message This PC cant record clips, you dont have enough hardware capacity for that. Sorry, something unexpected happened. To fix the issue, restart Game DVR: Close the game. Actually there is bad news. Update your apps and games in order to use Game bar with all games. That time, some shows eventually did show up as recorded, but others were lost. Please try again in a few minutes" on the DVR or "Playback Issue: TVAPP-00353. Navigate to the Recordings section of My Stuff. All my scheduled recordings ceased appearing in my Library at 8:00PM (EDST) Saturday, 30 April and still unable to view or record anything today. If you should need us for anything else, please do not hesitate to reach out to us! Personally, I recommend a conventional DVR box from Spectrum as it has a better reliablity track record. Copyright 1995-2023 All Rights Reserved. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. This problem can be solved by using the Windows logo key + Alt + R to start and stop recordings. The help offered is very basic ranging from 'is the hard drive the correct one' to 'is the hard drive plugged in'!. At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. Press PAUSE while watching any channel. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if its still there), and then select End task. Comcast DVR Tip: Don't Miss the Ending of Your Show Things are looking up. Please try again later errors that lock me out of playing a recording appear to only affect one recording. Type your message in the text area near the bottom of the window Press Enter to send it. 12:12 PM Yes, still having the issue. It also happens when I am not watching On Demand, but it seems that it will always happen if I am watching On Demand while something is supposed to be recording. I've called them 7 times and they are useless! Continue pressing the Resolution button until the TV displays a picture. If I choose a different recording it will play fine. DVR recently started buffering before playing recorded shows. Why has Give them a gift from AT&T that connects them to what they love. Invalid password, please complete all fields. The telephone assistant didn't seem to understand the 'one connect' or how it related to the tv. :), Can you please send us a private message with your full name and full service address to get started? Right-click on the taskbar and go to Task Manager, Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task, Now, press Windows button + G again, and you should be able to record clips you want. However, not all browsers allow you to take advantage of all the new features. Using the arrow buttons on the remote select 'Saved'. Ask a question. Windows 10 stores your game clips and screenshots in the Videos folder by default, in a folder named Captures. But what if this feature doesnt work, and youre unable to record your games? Some show up and then disappear and then come back with a different episode number. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording . First, you will need to open the Optimum App on your computer or device. Reference Code:RCD-1007. Learn more @OptimumHelp Optimum Stores Report Abuse | Accessibility | Storm Preparedness | Legal Compliance Service Terms & Info | Copyright Policy | Privacy Notice | About Altice USA Invalid Optimum ID, please complete all fields. Guiding you with how-to advice, news and tips to upgrade your tech life. For example, Penn and Teller Fool Us airs 9pm-10pm. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. In the DVR settings, the show is set to record 9pm-10:03pm. This has been going on for a bit and I know she did call Customer Service at one point and all they did was remotely reboot the box and it didnt fix anything. Guiding you with how-to advice, news and tips to upgrade your tech life. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! (Click on a topic below to view content) Viewing Scheduled DVR Recordings. Confirm your recording settings by pressing the Menu button on your remote. Scan this QR code to download the app now. And now to top it off the RCD-1007 and WLP-999 errors are back on a couple recordings. 12:26 PM 02:24 PM If you want a response from the company it is best to contact Customer Support. It is not confined to the main receiver. Solution 1 Make sure your computer is compatible with Game DVR. Select "Xfinity Support" from that list. When I tried to watch my recording, rec'd msg that it was no longer accessible because there was no internet. The Cloud DVR is really annoying at times. The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. 10:47 PM They start on time and finish 3 minutes late. Optimum.net is compatible with a wide range of browsers. If you're still unable to fast forward after . Before posting a new question, please check out our, You are currently viewing the Spectrum Community Archives. It just appears to randomly occur. If so let us know. It looks like that did the trick! Enjoy Optimum TV on any device and turn every screen into a TV. PDF DVR for Optimum TV. What's annoying is I have a cheap 32 Samsung TV which works perfect. In case your game isnt compatible with the Game DVR feature, you can either leave it be, or look for a new varsio of the game that actually supports this featue. 05:56 PM Have you tried logging out of the app and rebooting the equipment to see if the issue still occurs? Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. Please try again later. I have tried rebooting my devices, the router, the gateway modem and the problem persists on the on recording. Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. I had one series recording that was scheduled to start at 6:00 am this morning. Hey there! You will then see the screen flash twice, which means the game is recognized. I went intoMenu , then Broadcasting, Expert settings then TVkey Interface , then Guide. Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. Because this action fixed an earlier scheduled recording I rescheduled all my series including this one earlier this morning hoping it would proactively stop the missed recordings. My DVR is refusing to record some shows and I'm unable to determine why. Optimum.net is compatible with a wide range of browsers. How do I watch my optimum DVR recordings on my computer? Copyright Windows Report 2023. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. We've given up all recording attempts and as for Samsung recommendations - we tell all our friends! Samsung had me resetting, the replaced the one connect and main board, each time it would work for a couple of weeks then stop. If you're having trouble fast forwarding through recorded content, including ads, follow the steps below: Exit your current stream. I couldnt believe a 1 month old TV could have failed somehow (the hard drive is fine) and felt a setting must have changed somehow.I tried this and it worked for me and sorted the problem. Two more were scheduled today but never appear to have recorded or if they did record they are not showing up in the CDVR recording list. After doing that the program *did* appear in Scheduled recordings (and did record the next night), even though the red dot was still missing. The email stating this is posted on the ks owners refund more info thread on these forums, think about page 3 or 4 under @paul111, 09-11-2018 Please let us know if you continue to get those errors. I know its been a couple days since you last reached out. Service unavailable at this time. Manage and delete. I don't really get Spectrum new customer I was told they are the best and their app and dvr are error riddled. To fix the issue, restart Game DVR: So, if you cant record your gameplay using Game DVR, maybe you should try using a different software solution for this task. Time-saving software and hardware expertise that helps 200M users yearly. Can't play recorded programs | Xfinity Community Forum I'm sorry for the inconvenience, but glad you were able to find a fix! If I do a Spectrum speed test when I am having issues with a recording I typically get a Download speed over 200 Mbps and an Upload speed over 20 Mbps. in, 13-09-2018 Check out our guide on the best game recording software to use in 2019. Find your Cloud DVR recording and try playing the video again. 11:06 AM To change that, you just need to restart Game DVR task, and you should be able to record again. U-verse TV. I can't fast forward through my Cloud DVR recordings. I searched through the sub and didnt see anything about this so I figured Id post my issue regardless. Plug the receiver/DVR back in on the third time and leave in. DVR Troubleshooting & Recording Help | Sling TV Help Moms give us everything. We are having the same problem and this is May 2021. Really annoying DVR recording issue : r/OPTIMUM - Reddit All of the three remote Receivers are served by coax from the gateway box. Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. Its not even worth it to watch a recorded show because you miss so much. Recording may sometimes work only once or twice. I had the same issues. Make sure you've got the recording space for that marathon of your favorite show. For example, Penn and Teller Fool Us airs 9pm-10pm. Please try again later. I would recommend cancelling any other scheduled recordings and rescheduling them. Can you tell me if they are working on my CDVR? I knew it was not the USB drive because it would do time shift and record what you were watching. Yep I had that multiple excuse until I pointed out that I had the same problem with the built in freesat recording, which I believe do not use multiplex. MSNBC But suddenly this week we dind it not listed on our DVR recordings, and when we go to guide we cannot get it to record at all. Please try again later, DCD-1002. This brings up the recording options. The occasional "Recording Unavailable We're sorry we're unable to play your selection. Unplug the receiver or DVR power cord from the wall or back of the box. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. I answered the Community_Help handle message. Choose Open folder to see your captures in File Explorer under Saving captures. I recommend rebooting your modem and running a speed test to verify your internet is working well. I then came out ofthe Menu, and as a test went into the TV Guide to bring up all programmes, set a scheduled Recording for a programme that was due to start in about 10 mins time, and at 5 mins before the programme was due the 5 minnotification now appeared and it subsequentlyrecorded the timed programme. Highlight Recorded On then press 'OK' Ensure that 'All Devices' is selected 2 0 U user_9785b3 Visitor 2 Messages Hello, Our scheduled viewing and scheduled recording function on our TV has recently stopped working. (Of course this still doesn't explain why the scheduled recording for Williams disappeared to begin with.). In contrast cable box DVR, Internet, and Phone service have an excellent reliability record from Spectrum. What's happening? !, There are no other shows scheduled at the same time, so its not a conflict issue. And when I selected the program the episode information had the appearance that it was recording. After youve successfully removed Temporary files. Also, feel free to provide other solutions if you happen to find any. Fix issues with your U-verse TV recordings - AT&T It turns out that even though I launched the recordings from channels I have access to, the playback of the recordings is being blocked by the NFL Network since I don't have access to that channel. My mother always manually sets her DVR programming. Our scheduled viewing and scheduled recording function on our TV has recently stopped working. Am I the only one who is having issues? Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. It works ok a good part of the time but I believe errors and glitches appear too often in its operation.