The post office I think is stealing my packages investigates themselves? Federal government websites often end in .gov or .mil. Post will do nothing but give a run around because THEY lost package. They will get you the answer or let you know where to find it. Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can connect with USPS by using the FCCs TRS program: Access your states telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1 or. I paid for this on February 17th. i have posted on ******* and ******** about the bad **** in ****. The site is secure. Mandatory fields are identified by an asterisk (*). Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. USPS Shipping Reviews: What To Know | ConsumerAffairs Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. Address Management : Verify & Transport : PostalOne! If the document you are seeking is not available in our Document Library, please submit your FOIA request. Learn more about what the Office of Inspector General FOIA Team can help you with. Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) -. See a list of all upcoming USPS holidays and events. ConsumerAffairs is a private, non-governmental entity that empowers consumers by providing a forum for their reviews. By US mail: Consumer Advocate; US Postal Service; 475 L'Enfant Plaza SW Room 4131; Washington DC 20260-5601, FOIA/Privacy Act If you still need more help, see the contact information for technical support, Postal Store orders, and more. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. What is the best way to contact the United States Postal Service? - USPS Mail Service Updates on usps.com now has a new look and a new name USPS Service Alerts.. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. APPEALING A POST OFFICE CLOSURE USPS Change of Address , USPS Hold Mail , Redelivery, etc. Use their online contact form. Mailing Address: Greater Boston Postal Customer Council. Consumer product and service complaints. Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. . Contact Us | USPS This presentation provides instructions for applying for access to the IV Mail Tracking & Reporting application (IV-MTR). For more information on whistleblower retaliation go toWhistleblower Retaliation FAQ. Postal Service about lost or stolen mail or mail fraud. See details. Area Consumer Affairs Managers and Customer Service Program - USPS Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. Box or the front desk has not received it. I have been making this exact temporary address change for the same time period, same address over the last 15 years without a problem.Now the postal system is completely unresponsive. Email Us | USPS What is the best way to contact the United States Postal Service? Postal Bulletin 22225 > The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Informed Delivery Support Send a request via email to: mda@usps.gov Correspond at: USPS-NCSC 225 N. Humphreys Blvd. They always put the package inside by our door, where it is safe, and they ring the bell. Use our online form to answer a few questions about your issue. I go through their process of filing a complaint so they can investigate and every time they close it saying I got the package and I didn't. PostalPro Tools | PostalPro - USPS Closed Saturdays, Sundays, and Postal Holidays. You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. USAGov is the official guide to government information and services . Find information on our most convenient and affordable shipping and mailing services. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS **** post office constantly marks my package a delivered when they weren't. You must have JavaScript enabled to use this form. Closed Saturdays, Sundays, and Postal Holidays. Hours of Operation Pitney Bowes, U.S. Mailing Solutions. Washington, D.C. 20260-0004. TTY Access for Deaf & Hard of Hearing. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Postal Service in their names, and each one having different responsibilities and jurisdictions, its no wonder people sometimes arent sure where to turn for help with lost, delayed, or damaged mail. Why am I being treated with malfeasance and indifference? I look at the reviews online and it seems as though a lot of people are experiencing this, by having there packages stolen by the ************ at this location. The Technical Support team can help when a website application or form doesn't work properly. If you have trouble using one of the following, please give us a call. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. If problems occur, they are in the best position to investigate the issue and fix the problem. Email: george.r.kippenhan@usps.gov. - USPS Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. I will lose out on $700 because I now have to wait until Friday to pick up my package. Customer Reviews are not used in the calculation of BBB Rating. Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com)Other questions regarding your mail or change of address? Hours of Operation Every other business has to have insurance to cover any mishaps or negligence so why can post office get away with it? 1-800-610-8734 Saturday 8 AM 6 PM ET. Find the nearest USPS location by city and state or ZIP Code. On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. Washington, D.C. 20268 Resources | PostalPro - USPS The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. How do I Navigate the Interactive Voice Response (IVR) System? - USPS The Technical Support team can help when a website application or form doesn't work properly. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. BBB is here to help.. Well I already knew that was false but I saw him going through a whole stack of the same letters (these were some kind of legal documents (in large folders) from the city that multiple households received) and that indicates that he was putting the same notices in all those mailboxes, certainly so he didn't have to deliver them to the door.Look. Detroit, MI 48233-9501. April 5, 2023. Individuals who are deaf, hard of hearing, deaf-blind, or have . Contact Information. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). i have done reports with **** police, better business bureau, post master and the local post office. USPS Consumer Affairs | Better Business Bureau Profile USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. BBB is here to help. I had to go to post office and pay ***** to have the locks changed. Consumer Affairs Office Locator | PostalPro - USPS I have gone to post office continuously to see if locks were changed and my keys available. There is no reason my package shouldn't have been delivered. Contact Us | Office of Inspector General OIG Hours of Operation 25 Dorchester Ave. Boston MA 02205-9602. I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. Another option is to file a complaint with the Postal Service Consumer Affairs Office. so today the mail man though the box that came in the mail from the truck and did not stop. Learn where to complain about a postal employee or facility. To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). Get contact information, hours, and more. Well guide you through the process. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Laureen.B.Alt@usps.gov. i need some one to fix the **** in yuma **. Note that complaint text that is displayed might not represent all complaints filed with BBB. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that . View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. 1-800-610-8734 Still nothing. Today I receive notice that they said they did deliver it right. . ConsumerAffairs - Contact Us Select your state or territory from the alphabetical listing. If you need help with your Informed Delivery service, please email Informed Delivery User Support. If you need more help, please send us an email. See a list of all upcoming USPS holidays and events. If you have trouble using one of the following, please give us a call. I purchased a home in a community that has a cluster mailbox. On the website, you can also file a claim or request a refund for shipping. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 19 complaints closed in the last 12 months. Call with questions about stamps or orders placed online through The Postal Store. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? I have bills addressed to me which never arrived at my temporary address. references Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 We encourage your questions, comments and feedback, and look forward to . The number for that office is. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). (248) 546-7107. Instagram. Whomever you handed my package must've showed id for you to hand them my package and not putting it in the mailbox like you're suppose to. Complaints about consumer products and services | USAGov To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). To find your local District Consumer and Industry Affairs Office: click here. Complaints Complaints against the government Consumer product and service complaints . If youd like to speak with a representative about another issue with your package, please call us. We are always home because we work from home. USPS Corporate Account Address Element Correction / Address Change Service They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. As a matter of policy, BBB does not endorse any product, service or business. The most common questions have to do with tracking packages or delayed delivery. Complaints for USPS-Consumer Affairs Office - Better Business Bureau PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! They say you can call the direct line for further assistance but they a NEVER answer their phone. If you need more help, please send us an email. 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. To locate the post office nearest you: click here. To find your local District Consumer Affairs Office, please see USPS Consumer Affairs Office Locator. To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS Select your state or territory from the alphabetical listing. If we do not have a number for your local field staffing or customer affairs office listed here send us their direct phone number and we will add it to the list like we did for the Ohio Valley and Kentuckiana Districts. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. i do not know how to email. Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. For website-related issues only, contact the webmaster. An official website of the United States government. Copyright 2023 by United States Postal Service Office of Inspector General, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. When they in fact did not. Please contact me with more information needed I think the not even *********************** of proof I have listed below should be more then enough I have been contacting **** since October ************************************************************************************************************************************************************* receipts for Package And contents enclosed in package which I did after providing this information my package dropped off the face of the earth within three days and I have been fighting back-and-forth with **** since October 2021 an even when my package was still trackable now and ***** Is refusing to let me file any more complaints refusing my remedy being very unprofessional like And flat out rude They are using excuses it is not trackable anymore and so theres nothing they could do and then theyre exact words pretty much is Im c*** out of luck and so my six children that I purchase these bears for There is a lot more information documentation that I would be more than willing to provide and ask for immediate remedy and the remedy that I had already asked for which is that the Bears from the sky view ****** wheel in ******* ******* red white and blue be re-purchased and sent to me by **** and instead of eight bears make it 18 Eight to the original receiver and ate to me the original sender for my time and since October 2021 I have emails from MRC **** consumer affairs and dating back for months now about me trying to figure this whole situation out with this package and have been more than patient understand I have also contacted *************** ****** wheel multiple times now and I have told him about this situation and Im a document to Disabled I dont have been since **** and I will not be silenced as I told ****. Postal Inspection Service. Lost or undelivered mail? Here are the steps you can take PDF "All About the USPS" But some circumstances warrant notifying us here at the OIG, or the U.S. For the East Texas area, that office is located in Coppell near Dallas. This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) Hours of Operation PAGR Consumer Info | Postal Regulatory Commission Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. Postal Service Information and Contacts | Postal Regulatory Commission Find the "TRS Telephone Numbers" section to get the specific number you need. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Do you need information? Publications 10/22/2022 - USPS USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Office of the Consumer Advocate Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS **** does neither.While this is my main complaint, I want to take the opportunity to let you know about another issue. Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. ***** and *** never do this. Select an inquiry type that most closely relates to the complaint or question that you have. Monday Friday 7 AM 11 PM ET IPv6 Supplemental Policy I have tried going through the **** system. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? I told her this office was going to close my case and say they delivered it and sure enough 2 days later they did. Monday - Friday 8 AM - 8:30 PM ET. I submitted a temporary address change twice. I call the customer service to complain about **** postal services handling of my claim i fear they may be stealing packages at this point.